Welcome to Ora Crystal Shop! We are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand how we handle shipping, delivery times, and related matters.

Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Ora Crystal Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ora Crystal Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Changes to This Shipping Policy

We may update this shipping policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • By email: dannielle@crystalshopcrawley.co.uk
  • By visiting this page on our website: https://crystalshopcrawley.co.uk

Thank you for shopping with Ora Crystal Shop!

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